Welcome to our Surgery website

EXCITING TIMES - NEWS 11.01.2019

Hilton House Surgery and The Castle Surgery have always worked closely together to supply a good quality of health care to the Hedingham villages and surrounding area.  We are always looking for ways to strengthen the health provision in the area and protect General Practice services in the future as things became increasingly tough for GP services in general.

Because of this the Hilton House Surgery and The Castle Surgery plan to merge and run as one practice, from April 2019, to be called Hedingham Medical Centre. This will result in a smoother service for patients and improved access to the medical team once the initial set up period is over.  We plan to run at the existing three sites with the same staff, but we are looking to build new premises on the Premdor site, to allow for expansion over time and allow for extra services to be added as needed.  This will probably take a couple of years to build.

The Doctors at both sites are looking forward to working together and aspire to continue to provide the highest level of service at Hedingham Medical Centre.

Initially, you will not notice any changes and should continue to use your existing practice as normal.

If you would like to keep up to date with news of the changes and developments you can visit our websites regularly for news at www.thecastlesurgery.co.uk or www.hiltonhousesurgery.co.uk or follow us on Twitter @HedinghamCares

Patients who want to give us feedback on the plans can join our virtual Patient Participation Group by emailing us at [email protected]

We will keep you informed and seek your views on a regular basis in the coming months. We welcome your feedback please click HERE to complete a quick survey.

ABOUT THE PRACTICE

The Castle Surgery is a medium sized, family GP surgery, in rural Essex. We currently work from 2 sites, the main site being at 10 Falcon Square in Castle Hedingham. We share a branch surgery in Great Yeldham which has limited opening hours.

The Practice has a good knowledge of its patients and always tries to offer a friendly service.

We share our afternoons on call with Hilton House surgery in Sible Hedingham. For emergency appointments it is best to phone us in the morning.

Please note that from midday on Tuesday, Wednesday and alternate Fridays our phones are diverted to Hilton House Surgery for strictly emergency only appointments. On these afternoons the Castle Surgery is still open for pre-booked appointments.

Please be aware we do not operate the ELECTRONIC PRESCRIBING SYSTEM (EPS).  - This service is not available at this Practice.

** The Dispensary will be closed on Friday 29th March 2019 for stocktaking from 8.30 - 6.pm. The Dispensary team will  not be available during this time. We apologise for any inconvenience**

Great Yeldham opening hours are changing from Monday 28th January 2019. The new times are as follows:

  • Monday       08.30 - 12.00
  • Wednesday 08.30 - 12.00
  • Thursday     08.30 - 09.30

Please allow 3 working days for collection of repeat medication, Thank you.

For opening hours at Great Yeldham from 1st April 2019 Please click here

 

 

New General Data Protection Regulations From 25th May 2018

A new data privacy law will be introduced in the UK on 25th May 2018. To comply with the New General Data Protection Regulations (GDPR)  The Practice has published a new Privacy Notice which is on display in Reception and can also be viewed by clicking here Privacy Notice for Practice

This privacy notice explains why we as a Practice collect information about our patients and how we use that information.

The Castle Surgery manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality and Information Security

 

For more information please click  Patient-information , GDPR   and GDPR  Dispensary

To visit The Information Commissioners Office please click here https://ico.org.uk/for-the-public/

 

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